Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Carus Recycling ("Carus", "we", "us"). By creating an account, ticking the box at sign-up, or otherwise using carus.com.ng and our related services (the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a business, you confirm that you are authorised to bind that business to these Terms.

Carus is a platform that lets you schedule household or business waste for pickup or drop-off, earn points for eligible recycling, donate points, and redeem points for airtime or cash. We currently operate in selected areas of Lagos, Nigeria, and availability, accepted materials and features may change.

• You must be at least 18 years old and able to enter a contract.
• You must give accurate, current and complete information, and keep it up to date. Business accounts must provide a genuine company name and CAC number.
• You may hold only one personal account. Accounts are not transferable.
• You are responsible for keeping your password and verification codes confidential and for all activity under your account. Tell us at carusrecycling@gmail.com immediately if you suspect unauthorised use.
• If you sign in with Google, you also remain bound by Google's terms.

• Scheduling a pickup or drop-off is a request. Time slots depend on availability and are not guaranteed until confirmed in the Service.
• You must provide a correct address and be reachable at the booked time. We may cancel or reschedule if we cannot access the location or reach you.
• Only the waste types listed in the Service are accepted. You must declare the type and quantity accurately.
• Do not hand over hazardous, flammable, explosive, medical, radioactive, or otherwise unlawful waste, or waste mixed with such materials. We may refuse any item, and you are liable for harm or cost caused by materials you failed to declare.
• You may cancel a scheduled request through the Service before it is completed. Repeated no-shows or late cancellations may lead to restrictions on your account.
• Waste you hand over becomes our property when collected, and you confirm you have the right to hand it over.

• Points are credited after we verify the material and quantity actually collected or received. The amount may differ from what you estimated when booking.
• The points-to-naira conversion rate, minimum redemption amounts and the points awarded per material are set by Carus, are shown in the Service, and may change. Changes apply to points redeemed after the change.
• Points are a promotional reward. They are not money, electronic money, a deposit or a financial product, they earn no interest, and they have no cash value except as redeemed through the Service.
• Points cannot be sold, transferred or exchanged between users, except through features we provide (such as donations).
• We may adjust or reverse points credited by error, and may withdraw or expire inactive points after giving reasonable notice.

• You can use points to donate to listed causes, or redeem them for airtime or a bank transfer, subject to a sufficient balance and any minimums shown in the Service.
• You are responsible for the accuracy of the phone number, network, bank name, account number and account name you enter. We cannot recover airtime or transfers sent to the details you provided.
• Payouts are processed with third-party payment providers and may be delayed or fail because of provider downtime, invalid details or verification checks. Failed payouts will be returned to your points balance where possible.
• Submitted donations and completed redemptions cannot be reversed except where required by law or in cases of our own error.
• Cash payouts go only to a bank account in your own name (or your business's name for business accounts). We may ask you to verify your identity before paying out.
• You are responsible for any taxes that apply to rewards you receive.

You agree not to:

• provide false information, create multiple or fake accounts, or claim points for waste you did not recycle;
• tamper with weights, quantities or materials, or add contaminants or non-recyclable items to inflate rewards;
• use the Service for money laundering, fraud or any unlawful purpose;
• access another user's account, or probe, scrape, overload or interfere with the Service or its security;
• use bots or automation, or abuse the chatbot or support channels;
• harass or threaten our staff, collection partners or other users.

We may investigate suspected violations and cooperate with law enforcement.

The in-app assistant uses artificial intelligence to answer questions and may give inaccurate or incomplete answers. It is for general guidance only. Check important details (such as accepted materials, point values or payout status) in your account, and do not enter passwords, card details or other sensitive information into it.

You may stop using the Service and ask us to delete your account at any time by emailing carusrecycling@gmail.com. We may suspend or terminate your account, void points, or withhold payouts if you breach these Terms, we reasonably suspect fraud or abuse, or we are required to by law. Where practical we will tell you why.

On termination, your right to use the Service ends. Sections that by their nature should survive (including ownership, liability and governing law) will continue to apply.

The Service, including the Carus name, logo, design, text and software, belongs to Carus or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. You keep ownership of content you submit (such as your profile picture and messages), and give us a licence to use it as needed to operate and improve the Service.

We work to keep the Service available, but it is provided on an "as is" and "as available" basis and may be interrupted for maintenance, upgrades or events beyond our control. We may change, suspend or discontinue features at any time. If we make material changes to these Terms, we will notify you by email or in the Service before they take effect; continuing to use the Service after that means you accept the updated Terms.

To the fullest extent permitted by Nigerian law, we disclaim all warranties that are not expressly stated in these Terms, including any that the Service will be uninterrupted or error-free.

To the fullest extent permitted by law, Carus will not be liable for indirect, incidental, special or consequential losses, loss of profits or data, or for delays or failures caused by third-party providers (such as payment, telecom or banking networks) or by events outside our reasonable control. Our total liability for any claim arising from the Service is limited to the value of the points or payouts in dispute.

Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by our negligence, or limits any rights you have as a consumer under Nigerian law.

You agree to compensate Carus for losses, claims and costs (including reasonable legal fees) arising from your breach of these Terms, your provision of prohibited or undeclared waste, or your violation of any law or third-party right.

These Terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first at carusrecycling@gmail.com so we can try to resolve any dispute informally. If we cannot, the courts of Lagos State, Nigeria will have jurisdiction, without affecting any right you have to bring a claim in another competent forum or to complain to a regulator.

• These Terms and our Privacy Policy are the entire agreement between you and Carus about the Service.
• If any provision is found unenforceable, the rest remains in effect.
• If we do not enforce a right, that is not a waiver of it.
• You may not assign your rights under these Terms without our consent; we may assign ours in connection with a business transfer.

Questions about these Terms? Email carusrecycling@gmail.com. We are based in Lagos, Nigeria.